Last updated 18 August 2026
We offer a 30-day money-back guarantee on every membership and seat licence.
If the games studio, print kits or instructor guides are not what you needed, you can request a full refund within 30 days of your order date. You do not need to give a reason. Refunds are returned to the original payment method.
Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email address on your order, or write to us at the correspondence address in the footer of this site and we will raise it with Paddle for you. Most requests are settled within a few business days; the credit can take a further 3–10 days to appear on your statement depending on your bank.
Memberships renew automatically. Cancelling stops the next renewal and your access continues until the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will refund it. Upgrades and downgrades take effect immediately and are prorated by Paddle.
Seat licences bought by card follow the same 30-day guarantee. Invoiced cohort agreements are refunded on the terms of the signed agreement; where it is silent, the 30-day guarantee applies to the unused portion of the seats.
The curriculum, case library, glossary, sources and downloadable course materials are free and always will be. Nothing here restricts your statutory consumer rights. See also our terms and Paddle's refund policy.